Frequently Asked Questions

Find answers to your most common questions about our services and policies.

Can I cancel or reschedule my booking?

Yes, we understand that plans can change. If you need to cancel or reschedule your booking, please contact us at least 24 hours in advance. This allows us to accommodate other clients and manage our schedule effectively. Cancellations made without sufficient notice may be subject to a fee.

What payment options do you offer?

For your convenience, we accept cash, all major credit and debit cards, and mobile payment options such as Apple Pay and Google Pay. If you have any specific payment questions, feel free to ask at the time of booking or during your visit.

Do you offer gift cards or packages for special occasions?

Yes, we do! Gift cards are available for any amount and can be used for any of our services, making them a perfect gift for birthdays, anniversaries, or just to treat someone special.

Can I bring my child or a friend to my appointment?

We strive to create a relaxing atmosphere for all clients, so while friends are welcome to accompany you, we ask that children be supervised and kept calm to maintain the serene environment. If you’d like to bring a guest, let us know, and we’ll do our best to accommodate.

What happens if I’m late to my appointment?

Life happens! If you’re running late, please give us a call as soon as possible. We’ll do our best to accommodate you, but if the delay affects other bookings, we may need to reschedule or adjust the service time. Arriving on time ensures you get the full pampering experience!

Do you accept walk-ins, or do I need an appointment?

We welcome walk-ins when availability allows, but to ensure you get the service and time slot you prefer, we highly recommend booking an appointment in advance. This is especially important during weekends and busy seasons.

How long should I set aside for my appointment?

The duration of your appointment depends on the service you’re booking. For example, a classic manicure takes about 30–45 minutes. When booking, we’ll provide you with an estimated time so you can plan your day accordingly.

What brands and products do you use? Are they safe?

We use only high-quality, trusted brands for all our treatments, including hypoallergenic and vegan options. Whether it’s nail polish, skincare products, or wax, we ensure that everything we use is safe, effective, and suitable for a variety of skin types.

What should I do to prepare for my waxing appointment?

For the best results, ensure that the hair in the area you want waxed is at least a quarter-inch long (about the length of a grain of rice). Avoid applying lotions, oils, or heavy creams on the day of your appointment. If you have sensitive skin, let our team know, and we’ll tailor the experience to suit your needs.

Do you have loyalty programs or discounts for regular clients?

Absolutely! We value our loyal clients and offer rewards programs where you can earn points for every visit. Additionally, we run seasonal promotions and discounts for bundled services. Follow us on Instagram or sign up for our newsletter to stay updated on the latest offers.

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